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Tech Support Engineer

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Dallas, TX
$110,000 - $120,000
Job Type
Direct Hire
Dec 15, 2017
Job ID
Our client is an established and fast growing software vendor that provides comprehensive cyber security offerings and one committed to technology innovation that consistently listens and reacts to their customer’s needs.   As a result of this company’s continued expansion we are seeking talented and experience technical support engineer candidate with a security software offering background for this exciting opportunity:
Position title: Tech Support Engineer
Locations: Austin or Dallas Texas areas
Position description:
The qualified candidate for this role will be in a tier 3 role helping to support customers as well as helping to demonstrate and deploy company offerings.
Position responsibilities:
  • Using the company's internal system to address support requests from customers and prospects, while being responsible to follow up, providing resolution and verifying customer satisfaction
  • Provide troubleshooting duty including review of customer code if necessary
  • Effectively communicate customer issues and requests to the technical services team as well as to the product Management and research and development groups.
  • Help customers to solve technical issues via online communications
  • Assist in helping to install, configure and upgrade company offerings in customers environments
  • Provide technical demonstrations of products and their capabilities
Required/desired skills:
  • 8-10+ years’ experience as a technical support resource working directly with customers
  • Excellent written and verbal communication skills (WebEx, emails, documentation, etc.)
  • Experience providing Tier 3-4 support
  • Experience supporting web applications
  • Experience working with Windows OS
  • Experience installing and configuring IIS and MS SQL Server
  • Background in software development is a plus
  • Knowledge of SCM, build management, and CI tools is a plus
  • Some level of development experience is a big plus